F.A.Q

F.A.Q.

Term & condition

  1. Q: How can I contact AJ Maternity Clothing for inquiries?

    A: You can reach out to us via email at hello@ajmaternityclothing.com.au or through WhatsApp at +61490555133. 

  1. Q: What type of clothing does AJ Maternity Clothing specialize in?

    A: We specialize in offering maternity and breastfeeding clothing tailored to the needs of expectant mothers. 

  1. Q: What currency are product prices denominated in?

    A: Product prices are denominated in Australian Dollars (AUD). 

  1. Q: Are there any promotional discounts available?

    A: Yes, promotional discounts may be available with promotional codes. 

  1. Q: How are payment transactions processed?

    A: Payment transactions are securely processed through Shopify's payment gateway.

  1. Q: How does AJ Maternity Clothing protect my personal information?

    A: We are committed to safeguarding your personal information and adhere to the Australian Privacy Principles (APPs). Our Privacy Policy details the collection, use, and protection of user data. 

  1. Q: What types of cookies does AJ Maternity Clothing use on its website?

    A: We employ essential cookies (required for site functionality), analytical cookies (used for gathering information on site usage), and marketing cookies (utilized for advertising purposes). 

  1. Q: How do I manage cookies on the website?

    A: Users have the option to disable cookies through their browser settings. 

  1. Q: What are the sale terms outlined by AJ Maternity Clothing?

    A: Our sale terms encompass pricing, accepted payment methods, shipping information, return policies, warranties, and guarantees in accordance with Australian consumer law. 

  1. Q: What is AJ Maternity Clothing's liability policy?

     A: We limit our liability to the fullest extent permitted by Australian law for any direct, indirect, incidental, or consequential damages. 

  1. Q: How can I file a complaint or report an issue?

     A: You can file complaints or report issues by contacting our customer support team. 

  1. Q: Can I access AJ Maternity Clothing's website internationally?

    A: Yes, our website may be accessed internationally; however, we do not make any representation that our website complies with any overseas laws. Additionally, please note that at this point in time, we are only shipping to Australia and New Zealand. If you're located outside these regions and are interested in our products, please contact us at hello@ajmaternityclothing.com.au, and we'll be happy to check the possibilities for you.

  1. Q: What governing law applies to AJ Maternity Clothing's terms and conditions?

     A: These terms and conditions are governed by the laws of Queensland, Australia. 

  1. Q: What are the Mobile Message Service Terms and Conditions?

     A: If we provide a mobile messaging service, users must agree to abide by WhatsApp's policies and guidelines when using our service. 

  1. Q: How can I opt-out of WhatsApp communication?

     A: Users can opt-out of WhatsApp communication at any time by contacting us or following WhatsApp's opt-out procedures.

Shipping and return

  1. Q: How long does it take for orders to be processed and dispatched?

    A: Orders are typically processed within 24 hours from the time they are placed, excluding Fridays, Saturdays, Sundays, and public holidays. 

  1. Q: What shipping carrier does AJ Maternity Clothing use for Australian orders?

    A: We ship orders within Australia via Australia Post e-satchels. 

     2.1 Q: What shipping carrier does AJ Maternity Clothing use for international orders?

A: For international orders, we utilize Standard International Australia Post services.

  1. Q: Is there free shipping available for Australian orders?

    A: Yes, orders of full-priced items exceeding AUD$150 qualify for free standard shipping within Australia. 

  1. Q: What are the delivery timeframes for standard shipping within Australia?

    A: Standard shipping generally takes 5-8 business days for delivery, depending on your location. 

  1. Q: How can I track my order once it has been dispatched?

    A: Upon dispatch, a confirmation email containing parcel tracking information will be sent to you. 

  1. Q: Does AJ Maternity Clothing offer express shipping for Australian orders?

    A: Yes, we offer express shipping with delivery typically occurring within 2-3 business days. 

  1. Q: What are the shipping charges for international orders to New Zealand?

    A: For international orders to NZ. below AUD$300, there is a fixed fee of $25 AUD. 

  1. Q: How long does international shipping to New Zealand take?
    A: International orders are typically delivered within 5-8 working days.
  1. Q: Does AJ Maternity Clothing ship to PO Boxes in NZ.?

    A: No, we do not deliver to PO Boxes for international orders. 

  1. Q: What happens if no one is available to sign for the delivery?

     A: A notification card with instructions on how to retrieve your parcel from the nearest Australia Post outlet will be left. 

  1. Q: How long do I have to return an item if it doesn't fit or if I'm unsatisfied with the quality?

     A: You can return items within 15 days of delivery under these circumstances. 

  1. Q: What is the process for initiating a return?

     A: Please contact us at hello@ajmaternityclothing.com.au within 7 days of delivery to initiate a return. 

  1. Q: What payment method is used for refunds?

     A: All refunds are processed back to the original payment method. 

  1. Q: Are sale items eligible for refunds?

     A: Sale items are eligible for store credit only. 

  1. Q: What should I do if an item is delivered as faulty?

     A: Notify us within 7 days of the delivery date via hello@ajmaternityclothing.com.au with a brief fault description and pictures for assessment.

Gift card policy

  1. Q: How can I purchase an eGift card?

    A: You can purchase an eGift card by visiting the gift card category page on our website and selecting your preferred gift card. Optionally, you can add a personalized message for the recipient. 

  1. Q: How long does it take to receive an eGift card after purchase?

    A: Normally, eGift cards are sent to the recipient via email within 5 minutes of completing the order. However, please allow for potential delays due to email carriers and other factors. 

  1. Q: Can I use my eGift card for online purchases?

    A: Yes, you can use your eGift card for online transactions by entering your unique gift card number during checkout. 

  1. Q: Can I combine my eGift card payment with other payment methods?

    A: Yes, you can combine your eGift card payment with alternative payment methods if needed. 

  1. Q: How long is my eGift card valid for?

    A: Your eGift card remains valid for 36 months from the date of purchase. The expiration date can be found in the email containing the eGift card. 

  1. Q: What happens if I lose my gift card or eGift card?

    A: Unfortunately, replacements or refunds will not be provided for lost or stolen gift cards or eGift cards. We advise safeguarding your card as you would cash. 

  1. Q: Can I return items purchased with my eGift card?

    A: Yes, items purchased with your eGift card are eligible for return and refund. The refund amount will be credited back to your eGift card. 

  1. Q: How do I check the balance of my eGift card?

    A: You can check the balance of your eGift card by contacting our customer service team at hello@ajmaternityclothing.com.au. 

  1. Q: Is there an expiry date for gift cards and eGift cards?

    A: Yes, both gift cards and eGift cards are valid for 36 months from the date of purchase. 

  1. Q: Can I use my eGift card to make multiple purchases?

     A: Yes, you can use your eGift card on multiple occasions until the balance is depleted. 

  1. Q: Are there any fees associated with purchasing an eGift card?

     A: No, there are no processing or delivery fees for eGift card purchases. 

  1. Q: Can I get a refund for the remaining balance on my eGift card?

     A: Unfortunately, cash refunds for any unused balance on the eGift card are not provided. 

  1. Q: Can I redeem my eGift card for cash?

     A: No, eGift cards are not redeemable for cash and cannot be reloaded. 

  1. Q: What should I do if I haven't received my eGift card after 24 hours?

     A: If you haven't received your eGift card within 24 hours of purchase, please contact our customer service team at hello@ajmaternityclothing.com.au for assistance. 

  1. Q: Can I purchase a physical gift card?

     A: Yes, physical gift cards are available for purchase and can be delivered via selected postal methods. 

AJ Garment care guide 

  1. Q: How should I wash my garments to ensure they last longer?

    A: Always check the care label attached to your garment for specific washing instructions based on the fabric composition. 

  1. Q: Can I use fabric softeners when washing my clothes?

    A: It's advisable to avoid using fabric softeners, especially when washing delicate fabrics like viscose, as they can affect the fabric's quality. 

  1. Q: How should I store my viscose garments to minimize creasing?

    A: Storing viscose garments on a hanger is recommended to minimize creasing. 

  1. Q: What should I do to prevent excessive shrinkage of my viscose garments?

    A: To prevent excessive shrinkage, it's best to hand wash viscose garments in cold water or use the delicate cycle with cold water in the washing machine. 

  1. Q: Can I use a dryer to dry my viscose garments?

    A: It's advisable to air dry viscose garments by laying them flat or hanging them in a shaded area. Avoid using a dryer or exposing them to direct heat. 

  1. Q: How should I wash garments containing elastane?

    A: Machine wash garments containing elastane in cold water on a gentle cycle to maintain their elasticity. 

  1. Q: Is it safe to tumble dry elastane-containing garments?

    A: To avoid damaging the elastane fibers, it's best to air dry garments containing elastane instead of using a dryer. 

  1. Q: What temperature should I use when washing cotton garments?

    A: Machine wash cotton garments in cold or warm water, depending on the care label instructions. 

  1. Q: How can I prevent my cotton garments from shrinking?

    A: To minimize the risk of shrinking, air dry cotton garments or tumble dry them on a low heat setting. 

  1. Q: Can I iron polyester garments?

     A: Yes, you can iron polyester garments on a low heat setting to remove wrinkles. 

  1. Q: Should I use bleach when washing polyester items?

     A: It's best to avoid using bleach on polyester garments, as it can weaken the fabric. 

  1. Q: How should I store my polyester clothing to prevent wrinkles?

     A: Store polyester clothing in a cool, dry place, and consider hanging them to prevent wrinkles. 

  1. Q: Can I wash polyamide items in hot water?

     A: It's advisable to machine wash polyamide items in cold water to preserve their properties. 

  1. Q: Should I hang my polyamide clothing to dry?

     A: It's best to air dry polyamide garments to maintain their shape and elasticity, avoiding excessive heat. 

  1. Q: What should I do if the care label instructions differ from the general recommendations?

     A: Always follow the care label instructions provided with your garment for the best results in washing and storing. 

Size guide

  1. Q: What size should I buy during pregnancy?

    A: For maternity clothing, we recommend sticking to your pre-pregnancy size. Our garments are designed to accommodate all stages of pregnancy with stretch-friendly fabrics. 

  1. Q: Do I need to size up for maternity wear?

    A: No, there's no need to size up. Trust your pre-pregnancy size for a perfect fit. 

  1. Q: How do I choose the right size for nursing clothing?

    A: The right size for nursing depends on your bust size and personal preferences. If you have a fuller bust, stick to your pre-pregnancy size for ample support. 

  1. Q: Should I size down for nursing wear if I have a smaller bust?

    A: If you have a smaller bust or prefer a snugger fit, you can consider sizing down from your pre-pregnancy size for a firmer fit. 

  1. Q: Can you provide guidance on finding the perfect fit for non-pregnant or nursing clothing?

    A: When not pregnant or nursing, we recommend sizing down from your usual size. Refer to our size guide for more details. 

  1. Q: What size corresponds to XS, S, M, L, XL, and XXL in your size guide?

    A: In our size guide, XS corresponds to AU/UK 6, S to AU/UK 8, M to AU/UK 10, L to AU/UK 12, XL to AU/UK 14, and XXL to AU/UK 16. 

  1. Q: How can I determine my size using your size guide?

    A: Simply measure yourself and match your measurements with the corresponding size in our size guide to find your perfect fit. 

  1. Q: Do you offer size options for different body types?

    A: Yes, our size guide provides options for different body types, ensuring comfort and style for everyone. 

  1. Q: Can I exchange an item if the size doesn't fit?

    A: Yes, we offer exchanges if the size doesn't fit. Please refer to our exchange policy for more information. 

  1. Q: What should I do if I fall between two sizes?

     A: If you fall between two sizes, we recommend sizing up for a more comfortable fit, especially during pregnancy. 

  1. Q: How accurate is your size guide?

     A: Our size guide is designed to be accurate and reliable, but if you have any doubts, feel free to reach out to our customer service team for assistance. 

  1. Q: Can I trust my usual size when purchasing from your store?

     A: Yes, you can trust your usual size when shopping with us, as our clothing is designed to fit true to size. 

  1. Q: Are there specific size recommendations for different types of clothing?

     A: Our size guide provides general recommendations for all types of clothing, ensuring a consistent fit across our range. 

  1. Q: What if I'm unsure about my size? Can I get personalized assistance?

     A: Yes, if you're unsure about your size, feel free to reach out to our customer service team for personalized assistance. 

  1. Q: Can I return an item if it doesn't fit?

     A: Yes, we accept returns for items that don't fit. Please refer to our return policy for details on how to initiate a return.